Providing second line Business Central support to users in multiple countries. Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities. Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards. Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment Conducting code reviews and ensure the quality and efficiency of the developed customizations. Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders. Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference. Staying up-to-date with the latest trends and technologies related to Business Central. Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system. Ensuring adherence SLAs & OLA s and provide excellent customer service to internal & external stakeholders