Jobs in Wilmslow and Alderley Edge

CeMAP Qualified Mortgage Advisors Ideally 12 months minimum experience, but not essential. Self-driven individuals who want to maximise the support and leads

Hybrid working Flexible hours Death in Service Pension Income Protection

Hybrid working Flexible hours Death in Service Pension Income Protection

ACCOUNTS ADMINISTRATOR

Leadership & Team Management: Lead, support, and develop your team to achieve the best possible outcomes for our customers. Conduct regular 1-1s with team members to provide guidance and ensure performance standards are met. Customer Focus: Ensure your team delivers high-quality customer service by helping clients navigate the loan lifecycle, particularly during difficult or complex situations. Account Management: Oversee the management of customer accounts, ensuring efficient resolution of problems and adherence to company policies. Strategic Decision-Making: Guide your team to proactively recommend solutions for problem loans, ensuring that each decision aligns with the best interests of the business and the customer. Process Knowledge: Gain a comprehensive understanding of the receivership and litigation processes, ensuring your team can manage these situations effectively. Collaboration: Build and maintain strong working relationships with internal teams, third-party suppliers, and other key stakeholders. Reporting & Analysis: Produce management information (MI) to support decision-making, track team progress, and ensure business objectives are met.

Customer Engagement: Guide and assist clients throughout the duration of their loans, ensuring their needs are met and their experience remains positive. Account Management: Actively manage client accounts, particularly those in arrears, ensuring timely resolutions and adherence to internal procedures. Problem Resolution: Navigate and resolve complex cases effectively, finding the best path forward for both the customer and the business. Collaboration: Build and nurture relationships with internal teams, third-party suppliers, and clients to enhance the customer experience. Commercial Focus: Make decisions that benefit both the customer and the business, maintaining a balanced approach to problem-solving. Proactive Recommendations: Identify solutions for difficult accounts and collaborate with your Team Leader for approval and direction. Ongoing Development: Engage in continuous learning and development to fully understand our processes, improving your ability to serve our clients.