Wilmslow care provider scores top marks in customer and staff survey
By James Kelly
25th Nov 2021 | Local News
A Wilmslow home care provider is celebrating as it received top marks from the residents they care for and their families.
Carefound Home Care provide home care services to older people in Wilmslow and other towns across Cheshire.
Each year the company conducts anonymous satisfaction surveys of their clients and staff to help measure the impact of their specialist home care service and see where they can improve.
Oliver Stirk, Managing Director of Carefound Home Care, said: "Our annual satisfaction surveys play a vital role in ensuring that we are maximising the well-being of our clients at home and giving our staff the best support, employment packages and development opportunities.
"This year's surveys have been particularly important given the unprecedented challenges our clients and teams have faced during the COVID-19 pandemic."
Feedback from clients and their families was at an all-time high with 100 per cent of clients saying they were satisfied with their care and 98 per cent saying they would recommend Carefound Home Care. 93 per cent agreed that their carer was well matched to their needs and 95% have felt supported to keep safe during COVID-19.
Staff were equally positive about the company with 95 per cent being proud to work for Carefound Home Care and 91 per cent saying they were well supported. 97 per cent said they were well trained and an amazing 98 per cent felt they have been helped to keep safe during COVID-19.
Oliver said: "This last year has brought some unique challenges and we're incredibly proud of the care, compassion and hard work that our carers and care management teams have shown throughout."
"The feedback from our satisfaction surveys is testament to this and as ever we want to say a massive thank you to every single member of our team."